Our Promise of Quality
We understand that purchasing trees and shrubs online limits your ability to see the product before checkout (unlike shopping at a garden center). We guarantee that any plant leaving our nursery is of the finest quality and horticulturally viable.
If you are not satisfied within the first 10 days after receiving your order, please call or email us so that we can help correct the situation. We will thoroughly review your concerns with the appropriate nursery staff and may ask for pictures to be emailed. Replacement plant shipping cost is at the customer’s expense. Some trees and shrubs are subject to transplant shock and will just need time to completely recover. As with all living plants, each requires care and proper nutrients to acclimate to their new environments. Time and your patience are also essential needs for plants to successfully transition to their new surroundings.
We neither express nor imply any warranty as to the productiveness or life of the plant we sell and will not be in any way responsible for the results secured in transplanting.